Membership FAQ

Getting Started
Visiting as a Member
Member Ticketing
Membership Preferences
Access Membership

Getting Started

How do I join, renew, or give the gift of membership?
You can join as a member in the following ways:

  • Onsite at the de Young or Legion of Honor
  • Reserving tickets online
  • Verifying your membership if you are an existing member who would like to renew or rejoin
  • Online through our Museum Stores
  • By phone at 800.777.9996 (Available 24 hours a day, 7 days a week, 365 days a year)
  • By phone at 415.750.3636 (Monday–Friday, 9 am–5 pm)
  • By mail with a check made out to the Corporation of the Fine Arts Museums sent to:
    • Membership
      de Young Museum
      50 Hagiwara Tea Garden Dr
      San Francisco CA 94118

To share the gift of membership with a family member or friend, click here or call 415.750.3636. A gift packet can be sent directly to you or the gift recipient.

Can I apply my recent tickets towards a membership?
Yes! Learn more about applying the cost of your recent tickets towards a membership.

Who is eligible for a discounted membership?
Discounted Individual memberships are available to people with disabilities, seniors ages 65+, out-of-state residents, current teachers, and current students. Proof of eligibility is required. Sign up at the membership desk at either museum or contact Member Services for more information at 415.750.3636.

Is my membership tax-deductible?
Yes! Membership is fully tax-deductible. The Corporation of the Fine Arts Museums is a 501 (c)(3) organization; employer identification number 94-3045948.

Where is my member ID number?
You can view your member ID number in several places:

  • On your membership card
  • On the header of your member monthly newsletter

  • On the address label of your Fine Arts magazine
  • On the mailed renewal reminder

When does my membership expire?
Memberships are valid for twelve full months. If you renew your membership early, you will add twelve additional months to the current renewal date—you won’t lose any months of membership! Verify your membership online to view your account details, including renewal date here.

Can I become a member through my charitable trust, foundation, or donor-advised giving fund?
Yes, we accept contributions via charitable trusts, foundations, or donor-advised funds as our memberships are fully tax-deductible. Contributions should include membership number and contact information to allow for speedy processing.

The Museums also offer a variety of tools for informed decision-making and numerous gift options that can fulfill your personal and financial goals. This commitment is supported each year by many thoughtful and forward-thinking individuals who give through their estates. Estate planning offers donors the opportunity to transform a love of art into a lasting cultural legacy for the Museums and the community. Learn more about planned giving.

Can a membership be cancelled or refunded?
Membership contributions are a charitable donation. Contributions are non-refundable and non-transferable. You may unsubscribe from member communications at any time by contacting Member Services or by following the unsubscribe link at the bottom of the email.

Membership benefits may be revoked in serious cases of misuse, such as unauthorized resale of member tickets.

Can I use my company’s matching gift program to make a contribution?
Absolutely! Please note that matching gifts do not apply towards membership benefits, but are accepted as donations. Double your donation’s impact at no additional cost to you through your employer’s matching gift program. Contact your human resources department to see if your company matches charitable donations. Matching gift forms can be mailed to the address below.

Development
Fine Arts Museums of San Francisco
50 Hagiwara Tea Garden Drive
San Francisco, CA 94118

Visiting as a Member

Do you have reopening precautions and procedures in place? 
Learn about the extra precautions to welcome you back. Ticket reservations are recommended but not required for both general admission and special exhibitions.  

Do I need to carry a membership card or photo ID?
Your membership card is convenient, but not required when visiting the de Young and Legion of Honor. Enjoy the benefits of your membership and gain access to the Museums by simply presenting your photo ID at the membership desk.

If you have a Contributor-level or higher membership with reciprocal benefits, we recommend carrying your membership card affixed with reciprocal stickers to show proof of eligibility at participating institutions in the Bay Area and beyond.

Replacement membership cards are available by request. Paper membership cards are available at no cost, while plastic membership cards are available for a $5 fee. To make a request email us at membership@famsf.org or stop by the desk on your next visit.

Can I share a membership with family or friends?
Memberships at the Dual-level and above allow for two named members on the account and are a great way to share the benefits of membership. All membership materials and communications will be sent to a single household address. Daily guests, including children, must always be accompanied by one of the members on the account.

Can anyone use my membership?
Memberships are non-transferable. Benefits are intended for the named member and their accompanied guests to enjoy together throughout the year.

Are wheelchairs or other assistive devices available?
Wheelchairs are available on a first-come first-served basis at museum entrances and at coat check. Wheelchairs cannot be reserved in advance, but supplies are plentiful. Read more about accessibility features at the Museums.

How can I take a docent tour?
Docent-led tours are currently not available onsite per our reopening safety guidelines. Check out exhibitions tours, art making guides, artist talks, and more artful videos online. Art talks are available live online. Learn more and schedule a virtual presentation for your audience.

Do you offer any reciprocal benefits?
Take your benefits around the Bay Area and beyond when you visit one of over 1,000 reciprocal partners. We participate in two reciprocal membership programs: the Western Reciprocal Program and the North American Reciprocal Program. Members at the Contributor-level and above receive these reciprocal benefits on top of their everyday de Young and Legion of Honor privileges. Learn more.

Member Ticketing

Do members need to book tickets?
Members receive free general admission tickets every day. For ticketed special exhibitions, limitations may apply. We recommend booking in advance for ticketed special exhibitions to ensure the date and time of your visit fits your needs. Tickets may be reserved in advance online, by phone, or in-person at the membership desk for a future date.

Members can watch this video to learn how to book member tickets online.

For additional information visit our Member Tickets page.

Book Tickets:

  • Online at tickets.famsf.org
  • By phone at 800.777.9996 (Available 24 hours a day, 7 days a week, 365 days a year)
  • By phone at 415.750.3636 (Monday–Friday, 9 am–5 pm)

How many tickets do members receive?
Members may visit as often as they like and receive unlimited general admission up to their daily ticket allotment each day. Special exhibition tickets are limited for the run of an exhibition.

Daily Ticket Allotments by Membership Level
IndividualDualFamily*Contributor*Enthusiast*Partner*
244444

*Includes free special exhibition admission for children 17 and younger

All special exhibition tickets are first-come, first-served; advance reservations are strongly recommended. Guests and children must be accompanied by a member.

How does timed ticketing work?
With a timed ticket, you receive a time slot for entry to the special exhibition. You are welcome to spend as long as you like within the exhibition. Early entrance to special exhibitions will not be permitted; late entrance cannot be guaranteed.

Member Ticketing for Ramses the Great and the Gold of the Pharaohs

Members get their first visit free. Additional tickets may be purchased at a discounted price of $23.

We recommend booking your visit in advance. Members may reserve their one-time complimentary tickets online, by calling 1-800-777-9996, or on-site during regular museum hours.

For additional information, visit our Member Tickets page

Membership Preferences

Can I “go green” with my membership?
Limit the paper mail you receive by switching to all electronic communications from the Museums. You can receive monthly newsletters, event invitations, e-renewal reminders, and special offers all via email.

Contact Member Services to make the switch.

Member Services \ membership@famsf.org

How can I update my contact details?
Contact Member Services to review or make updates to your account details.

Member Services \ membership@famsf.org

How can I hear about upcoming exhibitions, programs, and events?
Sign up for our emailed newsletter updates! Make sure your membership contact details include your preferred email to receive our exclusive members-only communications.

We hope that the following information will answer most of the questions you may have about membership with the Fine Arts Museums of San Francisco. Not sure you’ve found the answer? Contact us to speak with a friendly and knowledgeable staff member.

Member Services
415.750.3636
membership@famsf.org
Monday–Friday, 9 am–5 pm

Access Membership

What is Access membership?
Access membership is a discounted ($89) Individual membership to the Fine Arts Museums of San Francisco for people with disabilities.

I already get free tickets; what are the benefits of becoming a member?.
People with disabilities always receive complimentary general admission for themselves and a companion. With an Access membership, you receive that same complimentary general admission for yourself and your companion, plus complimentary admission to special exhibitions for yourself, your companion, and an additional guest of your choice. Member benefits also include:

  • Invitations to Member Previews (see special exhibitions before they open)
  • Invitations to Member Wednesdays (members-only access to special exhibitions every Wednesday during regular museum hours)
  • Invitations to extended Member Wednesdays (members-only evening hours to view special exhibitions on select dates)
  • Discounts in museum stores
  • Subscription to Fine Arts magazine and monthly member e-news

What disabilities are included in “people with disabilities”?
An individual with a disability is defined by the Americans with Disabilities Act (ADA) as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment. The ADA does not specifically name all of the impairments that are covered. Any visitor who identifies as having a disability and provides proof of eligibility is welcome to become an Access member. 

What proof of eligibility do I need to sign up for Access membership?
To become an Access member, we request that you provide documentation from a physician or a local or federal government agency. Examples of documentation include a physician letter, a Medicaid or Medicare card, an SSD benefits letter, or a disabled transit pass. No eligibility documentation is required for renewals.

What if I want to bring a guest as well as my companion?
All people with disabilities receive complimentary general admission to the Fine Arts Museums of San Francisco for themselves and a companion. With an Access membership, you receive complimentary general and special exhibition admission for an additional guest of your choice.

What types of Access programs do the Fine Arts Museums of San Francisco offer?

  • Access Days
    Access Days allow visitors with disabilities an opportunity to engage with special exhibitions.
    Access Days are currently offered virtually due to COVID-19 safety concerns and include docent-led virtual tours. Access members will receive invitations to Access Days via email. For more information, please email access@famsf.org.

  • Artful Discoveries
    Artful Discoveries is a program for individuals with early-stage dementia and their family members or care partners. The interactive, in-gallery program provides an opportunity for participants to join others in a discussion and multisensory exploration of art. The program is presented in partnership with the Northern California and Northern Nevada Alzheimer’s Association.
    Artful Discoveries are currently offered virtually due to COVID-19 safety considerations. For more information, email access@famsf.org.

  • Low Vision
    This is a program for people with low vision or who are blind that provides highly descriptive tours.
    Low vision programs are currently offered virtually due to COVID-19 safety considerations. For more information, email access@famsf.org.

  • Well-Connected Tours
    This program is for seniors unable to leave the home or use the computer, where seniors can call in and listen to highly descriptive tours while looking at hard copy images mailed to them prior to the remote tour. 
    Well-Connected Tours are currently offered virtually due to COVID-19 safety considerations. For more information, email access@famsf.org.

  • Veteran’s Personal Response Tours
    This program provides a specialized tour during which veterans select a work of art that interests them, based on a theme presented by a docent, and discuss the emotions it produces with other veterans in the tour group.
    Veteran’s Personal Response Tours are currently offered virtually due to COVID-19 safety considerations. For more information, email access@famsf.org.

How can I join Access membership?

  • Onsite at the membership desk at the de Young or Legion of Honor
  • Onsite at the Museum Store at the de Young or Legion of Honor
  • By calling the Membership Department at 415 750-3636.