Member Frequently Asked Questions

	Send Your Questions Do you have any questions which have not been answered here? We are committed to providing the best possible service to our members--please feel free to send your questions to us and we will get back to you as soon as possible. Call us at 415.750.3636 or send e-mail to membership@famsf.org.

Due to the high volume of phone calls we receive on a daily basis, we may not be able to get back to you in a timely fashion. We hope that we can answer most of your questions with the following information and FAQs.

Q: I recently joined and still have not received my new membership cards. I'd like to visit the museum soon.

A: We are currently experiencing a six- to eight-week delay in processing membership cards. If you do not have a temporary card, please call 415-750-3636 or email membership@famsf.org and we will send you a temporary card.

Q: I do not have an expiration date sticker.

A: We are no longer sending out expiration stickers. As long as your membership is current, your card will remain active.

Q: I recently upgraded my membership to Family (or Contributing, Donor, or Sponsor) level, but did not receive a second membership card. What do I need to do?

A: If you upgraded to Family level or above since June 30, you will receive another membership card soon. It is taking us up to eight weeks to process your membership renewals.

Q: Will I be receiving new cards every year?

A: No. Once you have received the new de Young Membership Card(s), you will continue to use those indefinitely. As in the recent past, your plastic membership card(s) will be automatically updated in our computer system.

Q: Why did I only receive one card?

A: The benefit for Participating, Senior, Student/Teacher, and Out-of-State memberships has not changed. Your membership still allows two adult admissions per visit, including special exhibitions. With our new system, one card is good for TWO adult admissions. (In the past, one card only allowed one admission.)

The admission benefit for Family, Contributing, Donor, and Sponsor memberships has increased. These memberships now allow FOUR adult admissions per visit (two per card), including special exhibitions. These members will receive two new membership cards, each of which allows two adult admissions, plus children in the same household aged 17 or younger.

MORE MEMBERSHIP FAQS

I'm interested in upgrading my membership to a higher level. Do I have to wait until my membership expires?
No, you may upgrade your membership at any time during the year. Call the Membership office at 415.750.3636 and begin taking advantage of the perks of an upper category membership.

I'm moving and I don't want to miss any Museum mailings, what can I do?
Call the Membership office at 415.750.3636 24 hours a day. If the Museum is closed, leave a message and we will get back to you. Or, fill out a change of address form at the Legion of Honor.

I've lost my card/s, can I get replacements?
Yes, call the Membership office at 415.750.3636 24 hours a day. If the Museum is closed, leave a message and we will get back to you. Or, fill out a replacement card form in person at either Museum.

I'm a young professional and I'm new in town and I'm looking for a way to meet other young professionals with similar interests. Do the museums have anything to offer me?
Yes! ArtPoint is the young professionals organization associated with the Fine Arts Museums of San Francisco. ArtPoint emphasizes educational, social and networking opportunities. It can be added onto your Participating or higher membership for as little as $25. For more information, visit the ArtPoint website at www.artpoint.org, call the ArtPoint Hotline, 415.750.7607, or call the Membership Department, 415.750.3636

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